Privacy Policy

1. Information We Collect

Information You Provide to Us

When you use our Service, we collect information you provide directly, such as:

• Account Information: Name, email address, password, and optional profile information such as a photo.
• Billing Information: If you subscribe to a paid plan, your payment information is collected and processed by our third-party payment processor. We do not store your credit card details.
• Communication Data: If you contact us via email or support channels, we may collect and retain that correspondence.
• Invitations: If you invite others to join Muzeek, we collect the invitee's contact information solely to send the invitation and manage that request.

Your Content

You may upload or input various types of content into the Service, including tasks, messages, attachments, project names, and other materials ("Content"). You control how your Content is shared through your account settings.

We may access your Content solely to:

• Provide, maintain, or improve the Service
• Resolve support requests
• Investigate terms violations
• Comply with legal obligations
• Perform security audits or system diagnostics
• Analyze usage trends in aggregated, anonymized form

2. AI and Machine Learning Features

Muzeek may offer features powered by artificial intelligence (AI) or machine learning (ML) technologies. These features may analyze user data to assist with functions such as automation, recommendations, summaries, and productivity enhancements.

How AI Features Use Data:

• AI features may process your Content or metadata temporarily to complete tasks you initiate.
• Data may be transmitted to trusted third-party AI providers (e.g., OpenAI, Google) under strict contractual agreements.
• Unless expressly stated, your personal data is not used to train third-party AI models.
• We may use anonymized, aggregated data to improve our AI features, never in a way that identifies you.

Your Choices:

You can control your use of AI features through your account settings, and may opt out where applicable. We will never use your personal data for model training without your explicit consent.

3. Information Collected Automatically

When you use the Service, we collect certain information automatically:

• Log Data: IP address, browser type, device type, referring/exit pages, pages viewed, clicks, and timestamps.
• Device Identifiers: When using a mobile device, we collect information such as device type, operating system, and carrier.
• Location Data: If enabled, we may collect device location data to personalize the Service. You can disable location permissions via your device settings.

4. Cookies and Similar Technologies

We use cookies, pixel tags, and similar technologies to:

• Remember your preferences
• Analyze how users interact with our platform
• Improve and personalize your experience

You can control cookie preferences through your browser settings. Disabling cookies may affect your experience on the Service.

We use tools such as Google Analytics. To opt out, visit: https://tools.google.com/dlpage/gaoptout

5. How We Use Your Information

We use your information to:

• Provide and improve the Service
• Process transactions and manage your account
• Communicate with you, including support responses and product updates
• Send optional marketing messages (you may opt out at any time)
• Ensure the security and integrity of the Service
• Comply with legal obligations and respond to lawful requests

6. How We Share Your Information

We do not sell your personal data. We may share information in the following circumstances:

With Your Direction

• You control the visibility of your Profile and Content through your account settings.
• If you connect third-party applications, we may share your data with them based on your choices.

With Trusted Third Parties

• We use third-party service providers for hosting, payment processing, email delivery, customer support, analytics, and AI feature support.
• These providers access your data only to perform services on our behalf under strict confidentiality agreements.

For Legal Reasons

• To comply with legal obligations, subpoenas, or governmental requests
• To protect the rights, property, or safety of Muzeek, our users, or the public

In Business Transfers

• In connection with a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred to the successor entity under the same privacy commitments.

In Aggregated or De-Identified Form

• We may publish usage trends or performance metrics in ways that do not identify individuals.

7. Your Rights and Choices

Depending on your location (e.g., California, EU, UK), you may have rights to:

• Access or receive a copy of your data
• Correct or delete your personal information
• Object to or restrict certain data processing
• Withdraw consent for marketing or other optional data uses
• Request portability of your data in a structured format
• File a complaint with a regulatory authority

To exercise your rights, contact us at: support@muzeek.ai

8. Data Retention

We retain your information as long as your account is active or as needed to provide you services. We may retain certain information for legal, auditing, or backup purposes even after account deletion.

9. Data Security

We take appropriate security measures to protect your data:

• Encrypted connections (HTTPS, TLS)
• Secure storage and regular data backups
• Access controls and staff training
• Hosting in secure, industry-compliant environments

While we strive to protect your information, no system is 100% secure. Please use caution when sharing sensitive data.

10. Children's Privacy

Our Service is not intended for children under 13 (or under 16 where applicable under law). We do not knowingly collect personal data from minors. If you believe we may have collected data from a child, please contact us at support@muzeek.ai and we will promptly investigate.

11. International Data Transfers

If you use the Service outside the United States, your information may be transferred to, stored in, and processed in the U.S. or other countries where we or our service providers operate.

Where required by law (e.g., under the GDPR), we implement appropriate safeguards, such as the Standard Contractual Clauses (SCCs), to ensure adequate protection of your personal data when transferred internationally.

12. Third-Party Links and Services

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

13. Do Not Track Signals

Some browsers allow you to send a "Do Not Track" signal. Because there is no standardized way to respond to these signals, our Service does not currently respond to them.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes via email or through the Service. Continued use of the Service after any changes indicates your agreement to the revised terms.

15. Contact Us

If you have questions about this Privacy Policy or our data practices, you may contact us at: