Privacy Policy

Information You Provide

When you use the Service, we collect information you provide directly, such as:

• Account information: Name, email address, and optional profile details (such as a photo). Sign-in credentials are handled by our authentication provider (Clerk); we do not store your password.
• Workspace and organization information: Organization name, workspace settings, team and roster membership, roles, and preferences you configure in the product.
• Billing information: If you subscribe to a paid plan or purchase AI credits, payment details are collected and processed by Stripe. We do not store full payment card numbers.
• Communication data: Messages you send us via email, in-app support (including Intercom when enabled), or other support channels.
• Invitations: Contact details for people you invite to join a workspace, used only to send and manage those invitations.

Your Content

You may enter, upload, or generate materials in the Service, including events, bookings, tours, contacts, messages, documents, contracts, invoices, settlements, runsheets, ticket reports, attachments, and related business data ("Content"). Visibility depends on your workspace settings, roster sharing, party relationships, and actions you take (such as creating share links).

We may access your Content only to:

• Provide, maintain, secure, and improve the Service
• Operate features you request (including AI-assisted workflows)
• Train and improve Muzeek's proprietary AI models, subject to the conditions described in Section 2 (AI and Machine Learning)
• Resolve support requests and investigate terms violations
• Comply with legal obligations
• Perform security audits and diagnostics
• Analyze usage in aggregated or de-identified form that does not identify you

Inbound Email (M)

If you enable inbound email processing, email messages and attachments you send or forward to your workspace inbound address may be received, stored, and processed—including by AI—to create or update bookings, events, and related records. You can disable this feature in Settings.

How AI Processing Works

• AI Features are powered by a combination of Muzeek's proprietary models and third-party AI service providers. Requests may be processed by either or both, depending on the feature and context.
• Content and context needed for a feature (for example, booking details, document text, or chat messages) may be sent to these services to generate a response.
• Assistant chat threads are stored in our database so you can view history and continue conversations. Other AI outputs may also be stored as part of your workspace records.
• Paid plans may include prepaid AI credits; usage is metered and reconciled with Stripe for billing.
• Muzeek may use your Content to train and improve its proprietary AI models. Free plan accounts are opted in by default. Paid plan subscribers may opt out of AI model training at any time through workspace Settings. For full details, see the Terms of Service (https://muzeek.ai/terms).
• Where third-party providers are used, processing of your Content is governed by each provider's own data and privacy policies. On eligible paid plans, Privacy Mode enables zero data retention settings where supported by providers, giving you additional control over how your data is handled.

Privacy Mode (Assistant)

On eligible paid plans, you may turn on Privacy mode for an individual assistant chat. When enabled, eligible AI requests use zero data retention settings where supported, and web discovery is disabled for that chat. Privacy mode does not apply to all AI features (for example, inbound email processing, reminders, or document generation may still use AI without that setting).

Your Choices

• You can disable inbound email (M) processing in Settings.
• You can use Privacy mode per assistant chat where your plan includes it.
• You can opt out of AI model training on paid plans through workspace Settings.
• You can avoid enabling web discovery in the assistant when you do not want queries sent to external search services.

With Your Direction

• Other members of your workspace or roster, according to roles and sharing settings you or your administrators configure.
• Recipients of tokenized share links you create (for example, public invoice, settlement, booking, document, runsheet, or report links). Anyone with the link may access the scoped information in that link.
• Third-party integrations you connect or use (for example, Xero, ticketing providers, or e-signing), according to your configuration.
• Applications that access the Service with an API key you create, within the permissions you grant.

Service Providers (Subprocessors)

We use trusted providers to host and operate the Service. They process data on our instructions and under contractual confidentiality and security obligations. Key categories include:

• Authentication: Clerk
• Hosting and infrastructure: Vercel
• Database and file storage: Supabase / PostgreSQL
• Payments and AI metering: Stripe
• Email: Resend (outbound and inbound)
• Error monitoring: Sentry
• Product analytics: Vercel Analytics and Speed Insights
• Customer support: Intercom
• Maps: Google Maps Platform
• E-signing: Documenso (when you use signing features)
• Accounting sync: Xero (when you connect an integration)
• Caching: Upstash Redis
• Ticketing integrations: Providers you connect (for example, Eventbrite or Moshtix), when enabled

For Legal and Safety Reasons

• To comply with law, regulation, legal process, or governmental request
• To protect the rights, property, or safety of Muzeek, our users, or others

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may transfer to the successor under the same privacy commitments.

Aggregated or De-Identified Data

We may share statistics or trends that do not reasonably identify individuals.